We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.

You can return any unused items within 7 days of the original delivery date for a FULL REFUND. The customer is responsible for arranging the return and any returns costs unless the item is significantly different from described or deemed to be faulty. All returns must be packaged as received and product as new or a full refund will not be given. we would recommend retaining the original packaging if possible and ensuring the packaging is resealed. If goods are returned in used, dirty or damaged condition no refund can be issued.

We will process all refunds within 5 working days of receiving the returned rug, we can only refund back to the form of payment used for the original purchase. The cost of the carriage cannot be refunded. Please note the time taken for a card refund to be credited to your account will depend on your bank or credit card issuer.

Please note – Any order sent outside of the UK and Ireland, or all clearance rugs, special order rugs and custom rugs are non returnable. Please be aware of these terms and conditions before placing your order.